Job Aids & process maps

A one-page graphic giving a high-level look at the newly redesigned utility bill.

Tools used: MS-Publisher, MadCap Capture

Audience: Customer Service Representatives, City of Charlotte.

A one-page graphic providing a quick overview of the new care management system. The target audience uses the Worklist for 90% of daily tasks.

Tools used: MS-Publisher, Snagit

Audience: Care Management Nurses for a major hospital system. 

A process design tool used to develop the new procedure for managing blood samples prior to testing. It identifies staff roles, tasks, processes, and document needs, as well as when tasks transfer between responsible parties.

Tools used: MS-Visio

Audience: Process development team, procedure writers, and training developers within a national blood banking organization.