Job Aids
Bill Redesign Tool
Bill Redesign Tool
Bill Redesign Tool
A one-page graphic giving a high-level look at the newly redesigned utility bill.
Tools used: MS-Publisher, MadCap Capture
Audience: Customer Service Representatives, City of Charlotte.
Worklist Tool
Bill Redesign Tool
Bill Redesign Tool
A one-page graphic providing a quick overview of the new care management system. The target audience uses the Worklist for 90% of daily tasks.
Tools used: MS-Publisher, Snagit
Audience: Care Management Nurses for a major hospital system.